Terms & Conditions
These terms apply to all rental bookings made with The Depot and to your use of this website. By submitting a quote request and confirming a booking, you agree to the following conditions in full. Please read them carefully before proceeding.
1. BOOKINGS & CONFIRMATIONS
1.1 All bookings begin with a quote request submitted via our online form. A booking is not confirmed until a deposit invoice has been issued and the deposit payment received.
1.2 Availability is not guaranteed until a deposit is paid. We reserve the right to accept other bookings for the same items until payment is received.
1.3 Once your deposit is paid, your booking is confirmed and your items are held for your event date.
2. PAYMENT
2.1 A non-refundable deposit of 50% of the total order value is required to confirm your booking.
2.2 The remaining 50% balance is due prior to delivery. Items will not be delivered until full payment has been received.
2.3 Payment methods accepted will be confirmed at the quote stage.
2.4 All prices are as quoted and include applicable taxes where stated. Delivery and installation fees are itemised separately in your quote.
3. CANCELLATIONS
3.1 The 50% booking deposit is non-refundable under any circumstances.
3.2 If you cancel your booking more than 30 days before your event date, no further payment will be due beyond the deposit already paid.
3.3 If you cancel your booking 30 days or fewer before your event date, the full order value remains due and payable. No refund of any amount paid will be issued.
3.4 Cancellations must be submitted in writing via email. Cancellations communicated by any other means will not be considered valid until confirmed in writing by The Depot.
3.5 The Depot reserves the right to cancel a booking in exceptional circumstances. In this event, all payments received will be refunded in full. No further liability will be accepted.
4. DELIVERY & COLLECTION
4.1 Delivery, installation and collection are included within the delivery and installation fee quoted. Items will be placed as agreed at the time of booking.
4.2 The client is responsible for ensuring access to the venue at the agreed delivery and collection times. Failed or delayed access due to client error may incur additional charges.
4.3 Collection times are agreed in advance. Items must be ready for collection at the agreed time. Any extension to the rental period must be agreed in writing and may incur additional fees.
5. DAMAGE, LOSS & LIABILITY
5.1 All rental items remain the property of The Depot at all times.
5.2 The client takes on full responsibility for all hired items from the point of delivery until the point of collection.
5.3 An optional damage deposit is available at the time of booking. Where a damage deposit has been paid, it will be refunded following collection and inspection, minus any costs relating to damage identified.
5.4 Where no damage deposit has been taken, any damage identified at collection will be charged at cost price. This will be confirmed in writing and payment required within 7 days.
5.5 Damage resulting from neglect, including but not limited to water damage from rain, improper storage or misuse, is not covered by any damage deposit and will be charged at full replacement cost.
5.6 Lost or missing items will be charged at full replacement cost.
5.7 The Depot accepts no liability for any loss, injury or damage caused to persons or third-party property arising from the use of hired items during the rental period.
6. LIMITATION OF LIABILITY
6.1 To the maximum extent permitted by applicable law, The Depot’s total liability to you in connection with any booking or use of this website shall not exceed the total amount paid by you for the relevant booking.
6.2 The Depot shall not be liable for any indirect, incidental or consequential loss or damage, including but not limited to loss of enjoyment, loss of revenue or reputational damage, arising from any failure or delay in fulfilling a booking obligation.
6.3 Nothing in these terms limits liability for matters which cannot be excluded by law.
7. CARE OF RENTALS
7.1 The client is responsible for the reasonable care of all hired items during the rental period. Full guidance is provided on our Rental Care page.
7.2 Items returned requiring cleaning beyond normal use may be subject to a cleaning fee, communicated in writing following collection.
7.3 Linens must be returned dry. Wet linens returned bundled together may be subject to a damage or replacement fee if permanent damage results.
8. FORCE MAJEURE
8.1 The Depot will not be held liable for failure to fulfil any booking obligation due to circumstances beyond our reasonable control, including but not limited to extreme weather, civil unrest, government restriction or other events that make delivery impossible. In such cases we will communicate with you promptly and work toward a fair resolution.
9. AMENDMENTS TO BOOKINGS
9.1 Any amendments to a confirmed booking must be submitted in writing. Amendments are subject to availability and cannot be guaranteed.
9.2 The Depot reserves the right to substitute items of equivalent or greater value in the event of unforeseen damage or loss to confirmed stock, with prior notice to the client where possible.
10. WEBSITE USE
10.1 This website is provided for informational and booking purposes. While we make every effort to keep catalogue listings, pricing and availability information accurate and up to date, we do not warrant that the website will be error-free or uninterrupted at all times.
10.2 This website may contain links to third-party websites. The Depot has no control over and accepts no responsibility for the content or practices of any third-party sites.
11. DISPUTES
11.1 Any dispute arising from a booking or the use of this website will be handled in good faith between both parties in the first instance. We ask that you contact us directly before pursuing any formal action.
12. SEVERABILITY
12.1 If any provision of these terms is found to be unenforceable or invalid, that provision will be interpreted to achieve its original intent as closely as possible under applicable law. The remaining provisions will continue in full force and effect.
13. CHANGES TO THESE TERMS
13.1 We reserve the right to update or amend these terms at any time. Any material changes will be noted on this page with an updated date. Continued use of this website or submission of a booking following any changes constitutes your acceptance of the revised terms.
14. GOVERNING LAW
14.1 These terms constitute the full agreement between The Depot and the client in respect of any rental booking or use of this website. They supersede any prior correspondence or verbal agreement. Any unresolved dispute will be subject to the laws of the applicable jurisdiction.
CONTACT
Questions about these terms? Get in touch before you book and we’ll clarify anything you need.
Email: thedepotmarrakech@gmail.com
Last updated: 2026