All the info
for a smooth experience
We’ve been in the events industry long enough to know that things happen. A knocked candle, a stained tablecloth, a chair that met the wrong corner of a riad courtyard. We’re not precious about it — but we do have a few straightforward policies in place to protect our inventory and make sure every client knows exactly where they stand.
01/
Browse & Select
Choose from the catalogue online, Tell us your date, quantities and delivery location.
02/
See Your Quote
Choose from the catalogue online or send us your brief and we’ll pull together options for you.
03/
Confirm & Book
We’ll confirm availability and send a booking link within 48 hours.
Clean & on time.
Logistics
simple process
Cleaning
Every item is cleaned, inspected and carefully packed at our studio before it reaches your venue. After collection, everything is cleaned and laundered again before it goes back into stock. It’s part of our process, not an afterthought, and it’s included in your rental fee.
simple process
Delivery / Collection
We deliver on the day of your event, starting early to make sure every piece is on site and in place well before your guests arrive. Collection is arranged based on your event timing and location — either directly at the end of the evening or the following morning. Either way it’s agreed in advance so there are no loose ends.
simple process
Installation
Our team doesn’t unload and leave, we stay until every piece is exactly where it needs to be. Furniture positioned to your layout, tables dressed, lighting placed and everything checked before we hand the space over. No separate styling crew needed, no one to babysit us. We just get it done.
Clean & on time.
Cover for damage / loss
Option 1
20% Add-on
Add a damage cover fee to your order at checkout. It covers accidental damage, staining, loss and breakage during your event, and gives you one less thing to think about on the day.
Option 2
Cash on Collection
Skip the deposit and agree to a condition inspection at collection instead. Any damage or loss identified is charged in cash, on the spot, at cost-price to repair or replace – not at rental price, not inflated.
Either way
It’s clear.
Everything is handled transparently. We’ve seen it all and we’re not here to catch anyone out – just to make sure our inventory stays in the condition the next client deserves to receive it in. ☺
Clean & on time.
Rental Care
simple process
Outdoor Use
Most of our inventory is suitable for outdoor daytime use. We ask that all pieces are brought under cover or moved indoors overnight, and that adequate shelter is in place if rain is forecasted. Damage from rain, standing water, mud or prolonged sun exposure is not covered by the damage deposit and will be charged at cost. Not sure how to plan for it? Ask us at the booking stage.
simple process
End of Event
We handle collection, but please leave items in reasonable condition ready for pickup. Tables and surfaces cleared of food, liquid and wax. Glassware rinsed and returned to its crates. Linens shaken, fully dry and placed in the laundry bags provided — wet linens bundled together cause permanent damage. Anything requiring significant cleaning beyond normal use may incur an additional fee, charged at cost and always communicated clearly.
simple process
Missing Items
Before your event ends, do a full walk of your venue. Any item not present at the time of collection will be treated as lost and charged at full replacement cost. It takes five minutes and saves everyone a headache.
Frequently Asked Questions
simple process, polished results
BOOKING
How do I place a booking with The Depot?
All bookings start with a quote request through our online form. Browse the catalogue, select what you need and submit your request with your event date, location and quantities. We’ll confirm availability and send your quote within 48 hours.
How far in advance should I book?
As early as possible, particularly for weddings and large events. Popular pieces and peak dates fill quickly. We recommend securing your rental at least 4 to 6 weeks in advance, though we will always do our best to accommodate last-minute requests where stock allows.
Can I make changes to my order after booking?
Minor changes can usually be accommodated depending on availability. Get in touch as soon as you know and we’ll do what we can.
DELIVERY
Do you deliver?
Yes. Delivery, installation and collection are all included in our delivery and installation fee, calculated by zone based on your location in or around Marrakech. Your items are delivered and installed the day before your event and collected the day after. You don’t need to move, store or coordinate anything.
How is delivery priced?
Delivery is tiered by zone and distance from our base. Your exact delivery fee will be calculated and included clearly in your quote before you commit to anything.
How far do you deliver?
We cover Marrakech city and surrounding areas including the Medina, Palmeraie, Agdal, Gueliz, Route d’Ourika and Route de Fes. We also take on events further afield across Morocco for the right project. If you’re unsure whether your location is covered, just ask.
PRICING
Is there a minimum order value?
Yes, a minimum order value applies. This will be confirmed at the quote stage and is in place to ensure we can deliver the quality of service every booking deserves.
Are your prices listed on the website?
Yes. Full pricing is available directly in the catalogue. No enquiring just to find out costs, no waiting for a price list. Everything is transparent from the start.
Are there any hidden fees?
No. Your quote will clearly itemise rental costs, delivery and installation, and any applicable deposit. What you see is what you pay.
DAMAGES
Do I need to pay a damage deposit?
You have two options. You can add a refundable damage deposit to your order at checkout for complete peace of mind, or opt out and agree to a condition inspection at the time of collection. Any damage identified at collection is charged at cost price, not rental price.
What happens if something is damaged during my event?
We carry out a condition check on collection. If damage is found, you will be charged at cost price to repair or replace the item. We understand accidents happen and we handle this fairly and transparently.
GENERAL
Do you work with wedding planners and event agencies?
Absolutely. We work regularly with planners, venues and agencies across Marrakech. If you manage multiple events or have ongoing rental needs, get in touch to discuss how we can work together.
Can you help me choose pieces if I don't have a clear brief yet?
Yes. Submit an enquiry with your event type, approximate guest count and any inspiration you have and we’ll put together recommendations for you.
I can't find what I'm looking for in the catalogue. Can you source it?
Reach out and ask. Our inventory is constantly growing and we may have pieces not yet listed online, or be able to point you in the right direction.Can you source or custom build pieces that aren’t in the catalogue? Yes. If you have something specific in mind that isn’t listed, send us an email with a description and reference images and we’ll let you know whether it’s something we can source or build, along with pricing. We can’t guarantee every request but we’ll always give you an honest answer.
Ready to get your event sorted?
Marrakech & beyond
Do you have questions about a specific rental item or event? Get in touch and we’ll give you a straight answer!
All the info
for a smooth experience
We’ve been in the events industry long enough to know that things happen. A knocked candle, a stained tablecloth, a chair that met the wrong corner of a riad courtyard. We’re not precious about it — but we do have a few straightforward policies in place to protect our inventory and make sure every client knows exactly where they stand.
it’s clear from the start.
How to order
01/
Browse & Select
Choose from the catalogue online, Tell us your date, quantities and delivery location.
02/
See Your Quote
Choose from the catalogue online or send us your brief and we’ll pull together options for you.
03/
Confirm & Book
We’ll confirm availability and send a booking link within 48 hours.
quality & on time.
Logistics
Cleaning
Every item is cleaned, inspected and carefully packed at our studio before it reaches your venue. After collection, everything is cleaned and laundered again before it goes back into stock. It’s part of our process, not an afterthought, and it’s included in your rental fee.
Delivery / Collection
We deliver on the day of your event, starting early to make sure every piece is on site and in place well before your guests arrive. Collection is arranged based on your event timing and location — either directly at the end of the evening or the following morning. Either way it’s agreed in advance so there are no loose ends.
Installation
Our team doesn’t unload and leave, we stay until every piece is exactly where it needs to be. Furniture positioned to your layout, tables dressed, lighting placed and everything checked before we hand the space over. No separate styling crew needed, no one to babysit us. We just get it done.
Clean & on time.
Cover for damage / loss / breakages
Option 1
20% Add-on
Add a damage cover fee to your order at checkout. It covers accidental damage, staining, loss and breakage during your event, and gives you one less thing to think about on the day.
Option 2
Cash on Collection
Skip the deposit and agree to a condition inspection at collection instead. Any damage or loss identified is charged in cash, on the spot, at cost-price to repair or replace – not at rental price, not inflated.
Either way
It’s clear.
Everything is handled transparently. We’ve seen it all and we’re not here to catch anyone out – just to make sure our inventory stays in the condition the next client deserves to receive it in. ☺
Clean & on time.
Rental Care
Outdoor Use
Most of our inventory is suitable for outdoor daytime use. We ask that all pieces are brought under cover or moved indoors overnight, and that adequate shelter is in place if rain is forecasted. Damage from rain, standing water, mud or prolonged sun exposure is not covered by the damage deposit and will be charged at cost. Not sure how to plan for it? Ask us at the booking stage.
End of Event
We handle collection, but please leave items in reasonable condition ready for pickup. Tables and surfaces cleared of food, liquid and wax. Glassware rinsed and returned to its crates. Linens shaken, fully dry and placed in the laundry bags provided — wet linens bundled together cause permanent damage. Anything requiring significant cleaning beyond normal use may incur an additional fee, charged at cost and always communicated clearly.
Missing Items
Before your event ends, do a full walk of your venue. Any item not present at the time of collection will be treated as lost and charged at full replacement cost. It takes five minutes and saves everyone a headache.
Frequently Asked Questions
all your questions answered
BOOKING
How do I place a booking with The Depot?
All bookings start with a quote request through our online form. Browse the catalogue, select what you need and submit your request with your event date, location and quantities. We’ll confirm availability and send your quote within 48 hours.
How far in advance should I book?
As early as possible, particularly for weddings and large events. Popular pieces and peak dates fill quickly. We recommend securing your rental at least 4 to 6 weeks in advance, though we will always do our best to accommodate last-minute requests where stock allows.
Can I make changes to my order after booking?
Minor changes can usually be accommodated depending on availability. Get in touch as soon as you know and we’ll do what we can.
DELIVERY
Do you deliver?
Yes. Delivery, installation and collection are all included in our delivery and installation fee, calculated by zone based on your location in or around Marrakech. Your items are delivered and installed the day before your event and collected the day after. You don’t need to move, store or coordinate anything.
How is delivery priced?
Delivery is tiered by zone and distance from our base. Your exact delivery fee will be calculated and included clearly in your quote before you commit to anything.
How far do you deliver?
We cover Marrakech city and surrounding areas including the Medina, Palmeraie, Agdal, Gueliz, Route d’Ourika and Route de Fes. We also take on events further afield across Morocco for the right project. If you’re unsure whether your location is covered, just ask.
PRICING
Is there a minimum order value?
Yes, a minimum order value applies. This will be confirmed at the quote stage and is in place to ensure we can deliver the quality of service every booking deserves.
Are your prices listed on the website?
Yes. Full pricing is available directly in the catalogue. No enquiring just to find out costs, no waiting for a price list. Everything is transparent from the start.
Are there any hidden fees?
No. Your quote will clearly itemise rental costs, delivery and installation, and any applicable deposit. What you see is what you pay.
DAMAGES
Do I need to pay a damage deposit?
You have two options. You can add a refundable damage deposit to your order at checkout for complete peace of mind, or opt out and agree to a condition inspection at the time of collection. Any damage identified at collection is charged at cost price, not rental price.
What happens if something is damaged during my event?
We carry out a condition check on collection. If damage is found, you will be charged at cost price to repair or replace the item. We understand accidents happen and we handle this fairly and transparently.
GENERAL
Do you work with wedding planners and event agencies?
Absolutely. We work regularly with planners, venues and agencies across Marrakech. If you manage multiple events or have ongoing rental needs, get in touch to discuss how we can work together.
Can you help me choose pieces if I don't have a clear brief yet?
Yes. Submit an enquiry with your event type, approximate guest count and any inspiration you have and we’ll put together recommendations for you.
I can't find what I'm looking for in the catalogue. Can you source it?
Reach out and ask. Our inventory is constantly growing and we may have pieces not yet listed online, or be able to point you in the right direction.Can you source or custom build pieces that aren’t in the catalogue? Yes. If you have something specific in mind that isn’t listed, send us an email with a description and reference images and we’ll let you know whether it’s something we can source or build, along with pricing. We can’t guarantee every request but we’ll always give you an honest answer.
Ready to get your event sorted?
Marrakech & beyond
Do you have questions about a specific rental item or event? Get in touch and we’ll give you a straight answer!